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SHIPPING & DELIVERY


All prices on our website do not include shipping. Shipping costs will automatically be added during checkout based on country and the volumetric weight of the package.

We try our hardest to deliver your items within the delivery period. However, at peak periods, this may not be possible.

Due to the Movement Control Order, delivery delays are to be expected thus your patience is highly appreciated.


MALAYSIA

We use Ninja Van as our chosen and trusted delivery partner and deliveries can be tracked on https://www.ninjavan.co/en-my/tracking

Delivery Area
Price (RM)
Estimated Delivery Period
Semenanjung Malaysia

First 2kg = RM10.00
Every Additional 1kg = +RM1.00


1 - 3 working days
East Malaysia (Sabah & Sarawak)

First 1 kg = RM15.00
Every Additional 1kg = +RM10.00


3 - 5 working days


INTERNATIONAL


Due to the complexity of sending liquids abroad, for now POP international shipping are ONLY available for Singapore, Indonesia, USA and Hong Kong. Shipping costs will be converted to the respective countries currency at checkout.


Our international shipping partner is Janio, deliveries can be tracked on https://tracker.janio.asia

Delivery Country
Price (RM)
Estimated Delivery Period
Singapore
First 1kg = RM30.00
Every Additional 1kg = +RM15.00

3 - 5 working days
Indonesia
First 1 kg = RM60.00
Every Additional 1kg = +RM55.00

6 - 15 working days
USA
First 1 kg = RM180.00
Every Additional 1kg = +RM70.00

4 - 11 working days
Hong Kong & Greater China
First 1 kg = RM60.00
Every Additional 1kg = +RM30.00

4 - 9 working days


If there are custom duties and/or any taxes to be paid for the order, the buyer agrees to bear all cost(s) and will pay the cost(s) directly to the respective customs.


POP team are still exploring the options to provide the best service to you.  We will announce more international countries once it is made available to us.


Please note that estimated delivery times are to be used as a guide only and commences from the date of dispatch. POP neutral will not be responsible for any delays and rejection caused by the delivery partners 


In the rare event that your item does not arrive, please contact [email protected]

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